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We are pleased to launch our new Smart Returns system and policy.
Faster. Easier. Intuitive.
Effective 3/18/17 our Smart Returns policy will be strictly enforced. Please do not call, email, or post bad reviews to attempt to bully our dedicated customer service staff to break company policy. Good business runs on streamlined systems and procedures. We would rather save time and resources on things like returns and logistics so we can offer the best prices, online experience and professional service combo you will find anywhere. Our terms are clear, transparent, published and developed to keep it simple and effective all around.
Scroll to the Bottom to start your return.
1. RETURN AUTHORIZATION (RA) REQUIRED
You will NOT GET A REFUND and we will NOT RETURN THE DELIVERY if your package does not have our prepaid RA label on the outside of the box. No exceptions. Receiving an RA does not guarantee acceptance of your return. You must meet all requirements described on this page to receive a refund.
2. GET YOUR RA ONLINE
The ONLY way to receive an RA number and label is on this web page by completing the form below. You will not receive an RA by calling or emailing us. The system is set to enforce our policies and ensure that your return is sent to the correct address.
3. TIME TO REQUEST YOUR RETURN AUTHORIZATION (RA) IS LIMITED
You have NO MORE THAN 10 DAYS from our shipping *most products TO REQUEST AN RA (see *EXCEPTIONS below). This time is based on the recorded data of our shipping label tracking, NOT an email confirmation you received because tracking numbers enter and push from our communication system as varying times. 10 days from departure gives even the shipments that take the longest (ex. NY to CA) a couple of days for you to open, inspect and size. In other words, we expect you to professionally receive and check in your delivery right away.
4. TIME TO SHIP YOUR RETURN IS LIMITED
We must RECEIVE YOUR RETURN IN 8 DAYS from the time your RA label is issued. In other words, you will probably need to physically ship your return in about 24 hours from the time you receive the RA label. You will NOT GET A REFUND and we will NOT RETURN THE DELIVERY if you do not meet this 8 day requirement. Again, we calculated this time to allow for even the longest transit times from the date you receive your prepaid UPS RA label. This prevents the buyer from failing to execute the return right away which threatens our ability to recoup those funds by pushing the return time frame required by our suppliers.
5. RETURN QUALITY IS REQUIRED:
The items your return must be ready to return to inventory and resell. You will NOT GET A REFUND and we will NOT RETURN THE DELIVERY if the items you return are in any of the following UNACCEPTABLE conditions:
a) Washed or worn.
b) Wrinkled either from use or improper return packaging.
c) Dirty, soiled or stained including deodorant, make-up, pet hair, dust, etc.
d) Odors including smoke, perfume, food, chemicals etc.
e) Missing packaging including hangers, tags, stickers etc.
f) Otherwise not resalable condition.
You can easily meet the quality requirements by:
a) Receiving and inspecting your delivery right away.
b) Unpacking carefully
c) Fitting in an environment free of hair, smoke, dust and odor.
d) Controlling your distribution process.
6. BULK ORDERS & UNIFORM PROGRAMS
We encourage you to take advantage of our skilled sales staff. Our experienced team is here to personally assist you with product choice, sizing and more. We suggest that you personally check in and inspect your order prior to distribution. Advise your staff of the return quality standards and direct people to take care when trying garments on. For large groups, we recommend that you purchase a sizing set use it continually. The investment will save you so much time and return costs.
Some items are sold with specific exceptions to our standard return policy.
a) CUSTOM ITEMS ARE FINAL SALE / NO RETURNS
Items such as embroidered, printed, altered and custom made are not eligible for return. You are encouraged to order items for sizing prior to placing a customized order. We also provide detailed spec sheets for each item. We also provide digital proofs for your careful review and approval prior to production of custom items. If there is any question “if you like it” or if “it fits” we suggest you order a pre-production sample and/or sizing set for inspection. The cost for this varies. The only reason we would accept a return of a customized item is a true and verified manufacturing defect. We will send your proof and request for approval of these terms by email and REQUIRE your written approval. Your order will not be processed until we receive this approval.
b) SALES TO CERTAIN BUSINESS TYPES ARE FINAL SALE / NO RETURNS
Orders from production companies, movie sets, costume companies, theaters etc., all sales are final to such companies due to the high rate of costly returns from this industry. We are happy to service you on a NO RETURNS basis but we are not a rental company. We will send a request for approval of these terms by email and REQUIRE your written approval by email reply. Your order will not be processed until we receive this approval.
c) CLOSEOUTS ARE FINAL SALE / NO RETURNS
Items sold as "closeouts" or "final sales" are not returnable.
d) LIMITED RETURN ITEMS
Certain items sold at the LIMITED RETURN STATUS as shown on the published product page and listed here:
• Tuxedo Shirts
Our tuxedo shirts are packaged and pinned which makes repacking exceedingly difficult. We suggest you take body measurements and order with careful review of the sizing chart. If you purchase in bulk, we suggest you unpack only one of each size for verification prior to distribution.
8. ORIGINAL SHIPPING COST IS NOT REFUNDABLE
9. RETURNED MERCHANDISE VOIDS FREE SHIPPING
If you received free shipping on your original order, the cost as calculated by our system UPS Ground rates, will be deducted from your refund in addition to the standard return fee.
10. DEFECTIVE MERCHANDISE CLAIMS
Claims for defective merchandise must be made within 48 hours of delivery. Please email or call us at 928-778-7507 to make a claim of defect. Claims of defect must be verified and are not processed through our Smart Returns system.
11. NO EXCHANGES
We offer returns for refund ONLY. If you would like to receive a different product you can place a separate order at any time. Whether you wait to receive your refund or place the order before you receive your refund the transactions are separate. NO EXCEPTIONS.
12. SEPARATE ORDERS
Returns from separate orders cannot be combined. You must use our online Smart Returns system and request your RA for an individual order.
13. RETURN FEE $10 OR 15%
Selecting "Confirm and Continue" in Step 3 of our Smart Returns system will generate your required prepaid label and Return Authorization Number.
By selecting "Confirm and Continue" in Step 3 you agree to our Return Fee as follows:
The greater of $10 or 15% of your returned items value will be deducted from your refund.
Please allow 1-2 weeks to receive your refund.